Terms and Conditions
Terms and Conditions
Your use of our services indicate that you agree to the terms and conditions set below.
Limitations on Provision of Services
All software, information, procedures and data provided by us and used by you to make a booking always remains the property of us and is considered as Confidential Information. You warrant that no copyrighted details of either the software, information, procedures and data will be used other than for the purpose it is intended to be used for and will not be copied or passed on to third parties at any time. We do not warrant that the your use of services or software will be uninterrupted or error-free; or that the service and/or the information obtained from our call centre or software will be accurate or meet your requirements.
You guarantee that you have authority to enter into this agreement and to use our services in accordance with the terms and conditions of this agreement. You agree to be financially responsible for all of your use of our services as well as for the use of your name and payment method to pay for services and products purchased using our Call centre, Software or Site by members of your household, including minors living with you and if you have administrative roles with your employer for which you create bookings for other people such as colleagues. You also warrant that all information supplied by you or members of your company, organisation or household in using our call centre, site or software is true and accurate. You agree to indemnify us for any breaches of the foregoing warranties.
Terms of Service
These terms and conditions apply to the booking service provided by us.
Please note that in using our service:
We offer the facility to provide a quoted amount, these quotes will either be provided as estimated or fixed fares. These quotations do not include any extras (more detail below).
The price given in the quotes are based on our current pricing systems.
These quotations are only accurate at the moment of obtaining them, we cannot guarantee that the same price will be available at another time.
Estimated fares are a mileage based, this may vary dependant on numerous factors such as:
Fixed fares are sometimes generated, your driver has the ability to add extra charges that are applicable in a number of circumstances including but not limited to:
For all cash bookings you agree to pay the driver the final amount based on the pricing scheme unless you cancel the booking.
For all prepaid card journeys your card payment will be preauthorised at the time of booking, and you will be charged at the completion of the journey.
For card payments made at the end of a journey you agree to pay via contactless or chip and pin the driver the final amount based on the pricing scheme unless you cancel the booking.
As our payment and cancellations terms explain in more detail, in general we only take payment after completion of a journey. Due to this mechanism a refund will not be given since the service will have already been provided. If you have any complaints regarding the service, please call us on our telephone number as showing in the receipt provided, app and on our webpage.
Card Payment Refund Policy
Refunds will be given if the booking is in our local area and is cancelled before a driver has been dispatched / allocated.
Refunds for bookings past our local area require 24 hours notice before dispatch is due, otherwise refunds will be down to our discretion where we may provide a full or partial refund.
Communications with us will be done verbally whenever you call our dispatch office. All calls are recorded for training and quality purposes. You agree to receive communications from us via our telephone system. This communication may be done by our office staff or your driver. All communications from us will be regarding your journeys.
Communications with us will be done electronically whenever you use software provided by us or send emails to us. You agree to receive communications from us via email or through a notification in our software. All communications from us will be regarding your journeys.
If a Clause of the Agreement is determined by any court or other competent authority to be unlawful and/or unenforceable, the other Clauses of the Agreement will continue in effect. If any unlawful and/or unenforceable Clause would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the Clause will continue in effect (unless that would contradict the clear intention of the parties, in which case the entirety of the relevant Clause will be deemed to be deleted).
The Agreement will be governed by and construed in accordance with the laws of England and Wales; and the courts of England will have exclusive jurisdiction to adjudicate any dispute arising under or in connection with the Agreement.
All contents of our software and site are copyrighted © 2024 South Manchester Travel Limited, all rights reserved
This site is run and operated by South Manchester Travel Ltd T/A Kingsway Cars, Burnage, Manchester,M19 1WA Company Number 15057455